FAQ

1. The paint color I want is not available.

If you wish to get a paint product, color or size that is not available on our CCS Paint Portal, please purchase from Home Depot and submit a rebate through the Masco Employee Purchase Program.

2. Can I order Behr Wear, Behr Cares T-shirts and paint together?

Behr Wear, Behr Cares T-shirts and Paint must all be placed on separate orders.

3. What is Low VOC?

    VOC stands for Volatile Organic Compound. There are several cities/counties/states that restrict VOC content. Due to this restriction, you may be required to purchase a low VOC product or products may not be available for purchase in your area. You will receive a warning message during checkout if a product is unable to be shipped to your location.

    4. Can I get help choosing my product?

      You can contact our Customer Care line at 1-800-854-0133 option 2.

      5. What is my spending limit?

        The spending limit is $1,000 /annually and does not roll over.

        6. Who can I purchase paint for?

          This benefit is available to full-time and part-time team members, and their immediate family members: spouse, child(ren), parent(s), grandparent(s), grandchild(ren), sibling(s).

          7. Why tinted primer is recommended for certain colors?

            Using a tinted primer lessens the number of coats that will be needed, since darker colors have been shown to require multiple coats.

            8. How will I know when my paint order is ready?

              You will receive an email notification advising you that your order is ready for pick up.

              9. Can I change or cancel my paint order after it is paid for?

                All sales are final and cannot be cancelled, changed, or returned.

                10. Can I order paint using the old format?

                  The old format is no longer available, please purchase from Home Depot and submit a rebate through the Masco Employee Purchase Program.